General terms and conditions of sale

Preamble

Ownership of the site: the site is the property of the company tiweo.fr in its entirety, as well as all related rights. Any reproduction, in whole or in part, is prohibited without the express prior authorization of Tiweo

1. Acceptance of the general conditions of sale

The customer acknowledges having read, prior to placing the order, the general conditions of sale set out on this screen or on the .PDF received with his order by e-mail and expressly declares to accept them without reservation. These general conditions of sale govern the contractual relationship between tiweo.fr and its customer. They will prevail over any other conditions contained in any other document, unless prior, express and written derogation from Tiweo
These general conditions of sale may be modified at any time by tiweo.fr, without notice. The applicable conditions will be those in force on the site at the time of validation of the order.

2. Order

Automatic registration systems are considered as proof of the nature and content of the order. Tiweo confirms the acceptance of its order to the customer at the e-mail address that it will have communicated. The sale will be concluded from the validation by tiweo.fr of the payment of the order that is to say the date of validation of the payment for orders paid online by credit card (PayPal) or the date of receipt of the payment by bank transfer or check. tiweo.fr reserves the right to refuse or cancel any order from a customer with whom there is a dispute relating to the payment of a previous order.

3. Price and payment

The price is expressed in Euros "VAT not applicable, article 293B of the CGI"
The price indicated in the order confirmation is the final price for the France. This price includes the price of the products, the costs of handling, packaging and conservation of the products, the costs of transport, insurance and commissioning.
The price is payable in cash or in 2 instalments free of charge (from 400 €), on the day of the order confirmation.
Payment is made:

• by credit card from our partner: Crédit Agricole in cash (from 10€) or in X times free of charge (from 100€). by ALMA bank
  The order will be automatically cancelled and the customer notified by e-mail in the event that the bank payment centers concerned have refused to give their agreement. Tiweo has set up a 3Ds verification procedure and request additional information from the customer, intended to ensure that the user of the bank card is its holder. The implementation of this procedure, which can not be considered as a guarantee against any fraudulent use of credit card or engage the responsibility of Tiweo and may lead to the cancellation of the order.

• Payment in several installments on Tiweo with our partner Alma.
  If you pay for your order in instalments, you accept the Alma's customer terms and conditions. as well as the Alma special conditions for Tiweo customers.

• Compensation for delay

In the event of late payment, compensation calculated on the basis of three times the legal interest rate in force and a lump sum compensation for recovery costs of 40 euros will be payable, in accordance with Article L 441-6 of the Commercial Code.

• Debt

 Tiweo reserves the right to cancel an order (in 2 times free of charge) if for the same customer a 2 times without charge is already in progress, in this case only a cash payment will be accepted

• by cheque: Cheques should be made payable to Tiweo and sent to the following address:

Tiweo
17 Allée du Ruage
59260 Lezennes

• Payments made cannot be considered as deposits. Any delay in payment automatically entails the payment of default interest corresponding to one and a half times the legal interest rate, collection costs and the entire invoice for payment in instalments.

4. Retention of title clause

By express agreement, and in accordance with the provisions of the law of 12 May 1980, the products ordered remain the property of Tiweo until full payment of their price by the customer. In the event of non-performance of its obligations by the customer, whatever the cause, tiweo.fr will be entitled to demand the immediate return of the products at the expense and risk of the customer.

5. Availability and shipment of products

All deadlines announced on the Tiweo website are in working days (excluding Saturdays, Sundays and public holidays). Each product sheet indicates:

• Either the presence in stock of the product concerned: the indication "Available" corresponds to the state of stock at Tiweo or its suppliers at the time of the order.
• Either an availability period: the availability period corresponds to the lead time in stock at Tiweo. This deadline is communicated by the supplier and/or manufacturer of the product and varies according to the type of product. The photos and brands of the items displayed on Tiweo are in no way contractual.
  .
• Either the mention "pre-order": the products concerned are new products announced by the supplier and / or manufacturer, without known date of availability.
• Either the words " rupture or Sold out of stock ": the product is temporarily unavailable from our suppliers.

Orders are processed, prepared and shipped, i.e. delivered to our carrier, within 24/48 hours from:

• The receipt of the product by Tiweo, with regard to products in availability,
• The validation of the payment by the customer when it is made by credit card online or the receipt of payments made by bank transfer or check, in the case of products in stock at the time of this validation or receipt,
• The receipt of the products by tiweo.fr, when they actually become available from the supplier, in the case of pre-order products.

In general, orders are processed after validation of payment when they are paid online by credit card or upon receipt by tiweo.fr of payment when the customer has chosen a payment by bank transfer or check. The indications "in stock, available" and the availability times are likely to vary between the date of the order and, depending on the case, the date of validation of the payment by credit card or the date of receipt of the transfer or check. Availability periods are also subject to change at the initiative of the supplier and/or manufacturer.
In such cases, the availability periods will be those in force at the time of validation of the payment by credit card or at the time of receipt of the transfer or check.
In case of unavailability of products from our suppliers:

• permanent unavailability: tiweo.fr undertakes to offer the customer replacement items or to refund the missing items, without delay and at the latest within 30 days in accordance with the provisions of Article L121-20-3 of the Consumer Code.
• Temporary unavailability: tiweo.fr informs the customer of the date on which the product will be available again. The customer then has the possibility to maintain his order with these new deadlines or to cancel it. In the latter case, tiweo.fr undertakes to refund the missing items without delay and at the latest within 30 days in accordance with the provisions of Article L121-20-3 of the Consumer Code.

• Partial delivery (with multiple items)  

In case of unavailability of one or more item (s), Tiweo will inform the Consumer by email (at the latest when handing over the deliverable item to the carrier), that this order is a partial delivery, with for the customer, the possibility of obtaining a refund of the unavailable item

Upon receipt of this email, the Consumer will have 48 working hours (excluding weekends and public holidays) to: accept this replenishment period, or demand a partial refund (amount of the item unavailable, excluding shipping costs) beyond 48 hours, the delayed delivery of the unavailable item will be considered accepted 

 In the event of a request for partial refund, Tiweo undertakes to reimburse the Consumer as soon as possible, the amount of the unavailable item(s) within 14 days, by check or any other means of payment in accordance with the provisions of Article L121-20-3 of the Consumer Code

•  6. Delivery

The delivery of orders is carried out by service providers independent of the company tiweo.fr and within the deadlines announced by these service providers (La poste - TNT, UPS, Chronopost). The deadlines announced by these providers are usually 48-72h for packages of less than 30kg and more than 72h for packages over 30kg, The mention: 24H, 48H, 72H, is understood once the package has been delivered to the carrier, You must therefore take into account that a delay is necessary for the processing of your order (preparation, testing, labeling packaging and deposit at the carrier (or replenishment in case of breakage).

For a Point Relay delivery, the customer must himself choose his Point Relay during the cration of his order, failing which the nearest and open relay point making this period will be chosen by Tiweo

To report to Tiweo any difficulty related to the delivery, the customer has a free online order tracking, accessible via the order details, as well as a telephone number to reach the customer advisors 09-72-17-03-74, however, Please use Our contact page here Rather than the phone call, in case of high traffic, this number will tell you the email address to contact us and get an answer more easily

The delivery address indicated on your invoice under the heading "delivery address" (left) will be the only one taken into account

Tiweo undertakes to take the necessary steps to ensure that orders are delivered no later than 30 days after validation of payment by credit card online or receipt of payments by bank transfer or check. The carrier undertakes, by contract with tiweo.fr, to deliver the order to the buyer's address provided by Tiweo.
In addition, for deliveries outside metropolitan France, the customer undertakes to pay all taxes due to the importation of products, customs duty, value added tax, and any other taxes due under the laws of the country of receipt of the order. All orders placed with tiweo.fr are intended for the personal use of customers, customers or recipients of products are prohibited from any partial or total resale of products. tiweo.fr cannot be held responsible for failure to pay the taxes to which the customer is required.

In Metropolitan France, delivery will be made by various TNT, UPS, La Poste, Chronopost, etc.) For reasons of availability, an order can be delivered in several times.

Regardless of the place of delivery, it is carried out in the time slot provided with the customer by the direct delivery of the product to the announced recipient, or in case of absence, to another person authorized for this purpose by the customer. In the absence of any recipient, a notice of passage is left at the delivery address. Any costs of new presentations are the responsibility of the customer. The customer is obliged to check the condition of the products upon receipt. In case of damage, he must mention precisely his reservations on the delivery note, and reiterate them to the carrier by registered letter with acknowledgment of receipt within three (3) days of delivery in accordance with the provisions of Article L.133-3 of the Commercial Code. He must also inform tiweo.fr by registered letter with acknowledgment of receipt of any damage due to transport within eight (8) days of receipt. No claim will be accepted in case of non-compliance with these formalities.

We remind you that the mention "subject to unpacking is not taken into account by carriers. The minimum legal notices that carriers take into account are deteriorated equipment (specify the product and location) – damaged parcel (specify the location)". You will therefore in most cases have to refuse the entire delivery.

At the time of delivery

As soon as the consumer takes possession of the goods, the risk of loss or damage is transferred to him. Therefore, it is important to:

Do not sign the delivery note before checking the contents of the packages and the condition of the goods;
Do not give in to pressure from delivery people, take the time to examine your goods.

The consumer may choose to entrust the delivery to a carrier other than those offered by the trader, but in this case, the risks of loss or damage to the goods are transferred by the seller to the carrier chosen by the consumer, as soon as the latter has taken possession of the goods.

Law visible on the ien below
https://www.economie.gouv.fr/dgccrf/Publications/Vie-pratique/Fiches-pratiques/Livraison

If you agree of damaged packages, you must keep a copy of the transport voucher on which you have written very precisely the damage found on the equipment or products and you will have to confirm (within 48 hours) to the carrier of these damages by registered letter with acknowledgment of receipt. A copy of this letter will be sent to us.

If you refuse damaged packages, you must keep a copy of the transport voucher on which you have written very precisely the damage found as well as the number of packages refused

Reminder of the transport rules

Upon receipt of your order you have 15 minutes to check the delivery of 20 packages maximum and less than 100 kg, for the rest 30 minutes.
In case of anomaly, release yourself from any responsibility by noting clear, precise and significant reservations, that is to say designation and quantity of missing or damaged equipment,Any damaged package that has not been reserved by the customer (lack of verification) will not be refunded or returned and will release Tiweo from any obligation vis-à-vis its customer.

Tiweo will in any case, be released from its obligation to deliver and concerns about late delivery in the event of:

• Occurrence of a case of force majeure such as; confinement following a decree of the French government concerning him or his suppliers and tansporters, war, riot, fire, strikes, accidents and the impossibility of being supplied,
• Non-performance by the customer of any of his obligations (payment of the price, accuracy of the information communicated by the customer such as the delivery address ...) However: Tiweo strives to do its utmost to deliver to you despite all this and thanks you for your cooperation given the concerns outlined above if this were to happen.

7. Warranty

All technical items benefit from a contractual warranty of at least one year from the manufacturer. Some are guaranteed for 2 years or more (see in the description of each item). Warranty extensions are only valid in Metropolitan France.

Any return must be preceded by the prior agreement of tiweo.fr and the assignment of a possible return number. Returns must imperatively be returned to us at your expense accompanied by a guarantee of the equipment equivalent at least to the amount of your purchase (at the carrier example La poste, Ups, TNT, etc.), in case of receipt of a damaged package during its return in warranty, withdrawal, Tiweo will discharge and will be relieved of its obligation of guarantee or refund, In this case, it will be up to you to assert your right of reimbursement with the transport insurance taken after your care beforehand with your delivery provider.

  Tiweo 17 Allée du Ruage 59260 Lezennes

In the absence of prior agreement, allocation of a return number or in case of shipment to any other address other than that of tiweo.fr, the goods will be returned to the customer carriage due or will not be refunded if it was delivered to another address (than that of tiweo) The returned products must be accompanied by their original packaging.

In any case, the customer benefits from the legal guarantee of hidden defects (Art.1626 and following of the Civil Code). Provided that the buyer proves the hidden defect, the seller must legally repair all the consequences (art.1641 and following of the Civil Code).

The following are excluded from any warranty:

1. Uses and maintenance not in accordance with the instructions for use given with the product as well as defects in use or maintenance.
2. Damage due to an error in handling, connection (whether made with the original accessories or with other accessories substituted by the customer), abusive or abnormal use, intentional or accidental physical modification, use for professional or commercial purposes.
3. Spare parts or accessories whose replacement results from their normal wear and tear, or routine maintenance operations: bulbs, batteries, gaskets, etc ...
4. The costs of transport and modification of the device, in case of recall by the manufacturer for serial defect.
5. Deterioration due to an external event (lightning, water damage, etc.).
6. Interventions carried out on the device by any person not mandated by the After-Sales Service as well as malfunctions and deterioration resulting from such intervention.

8. Limitation of liability

The information given on the site, photographs, product sheets, prices ... are given as an indication. tiweo.fr strives to ensure the accuracy of the information presented on the site. Any errors that may have been introduced are fortuitous and shall be rectified as soon as possible. The responsibility of tiweo.fr can not be questioned for simple errors or omissions that could have remained despite all the precautions taken in the presentation of the products. The same applies to any changes to the products decided by the manufacturers.
In accordance with the texts in force, tiweo.fr is not responsible for the non-performance or improper performance of the contract that would be attributable either to the consumer, or to the insurmountable and unforeseeable fact of a third party to the contract or to a case of force majeure.

9. Withdrawal

In accordance with the provisions of Articles L.121-20 et seq. of the Consumer Code, the customer has 14 days from the date of delivery to return the product (at his expense) in its original packaging (at his expense) for replacement or refund and this without any cost, with the exception of return costs (transportation costs).

Any return must be preceded by the prior agreement of tiweo.fr and the assignment of a possible return number. Returns must imperatively be returned to us at your expense accompanied by a guarantee of the equipment equivalent to at least equal to the amount of your purchase (at the carrier example: La poste, Ups, TNT, etc.), in case of receipt of a broken package, damaged during its transport for your retraction and refund, Tiweo will be relieved of its obligation to refund, In this case, it will be up to you to assert your right of refund with your delivery provider with the insurance that you have previously subscribed.

The return will only be accepted if the product has not been unpacked / used. Products sold in blister packs or with a warranty label must be returned as is, consumable products are not affected by this withdrawal period if they have been used Ex solar film, liquid urethane, air conditioning cartridge, etc.
Any return must be preceded by the assignment of a withdrawal number and be returned to the following address:

Tiweo Withdrawal Service

Tiweo 17 Allée du Ruage 59260 Lezennes

Otherwise, the package will be refused.

The refund will be made within 14 days maximum after receipt and validation of your return to our premises (receipt of your package), Article L121-20-1 of the Consumer Code.

10. Legal information

Personal information relating to the customer is essential for the processing and routing of orders, the establishment of invoices and warranty contracts. The lack of information leads to the non-validation of the order. In accordance with the law "Informatique et Libertés", the processing of personal information relating to customers has been declared to the Commission Nationale de l'Informatique et des Libertés (CNIL).
The customer has (Article 34 of the law of 6 January 1978) a right to access, modify, rectify and delete data concerning him, which he can exercise with Tiweo. In addition, Tiweo undertakes not to communicate, free of charge or with consideration, the details of its customers to a third party.

11. Data protection commitment

In accordance with the provisions of Law No. 98-536 of 1 July 1998, transposing into the Intellectual Property Code Directive 96/9/EC of 11 March 1996, on the legal protection of databases, tiweo.fr is the producer and owner of all or part of the databases composing this site. By accessing this site, the customer acknowledges that the data composing it are legally protected, and, in accordance with the provisions of the aforementioned law of 1 July 1998, is prohibited from extracting, reusing, storing, reproducing, representing or retaining, directly or indirectly, on any type of medium, by any means and in any form whatsoever, all or part qualitatively or quantitatively substantial, the content of the databases appearing on the site to which he accesses.

12. Applicable law

This contract is subject to French law.

13. Registration

Company Tiweo SIREN 510-070-758 APE4791A

Intracommunity VAT FR38510070758